Posted in ICT, iPad

“Argh! I hate this stupid thing!” My top five tips for avoiding ICT frustration

Wait! There’s a better solution!

Ok, so this post is a bit of an anomaly, as it is not going to focus on resources or strategies to support your learning and teaching as such.  Instead, it is going to cover some of the small, niggly problems that I am often asked about that are easy to fix – when you know how.  Apologies to anyone reading from outside of City of Edinburgh Council staff, as these tips relate directly to our network and machines.

1) Why won’t this iPad access the internet??

You’re connected to the wireless network, but webpages won’t load!  Why?  Well, basically because to access our network you need to enter your credentials twice – once to connect to the wireless, and once to set up web filtering.  The Digital Learning Team have produced a great help sheet that you can download that explains everything.  Simply put, however, once you are connected to the wireless, open Safari and navigate to  This should prompt a box to appear where you enter your credentials.  After that, you should be able to browse, download apps or use voice recognition with no issues.  Hooray!

2) Well, I can’t even log onto the wireless properly – I keep getting messages about certificates, or am asked to put in a password but no username!

This could be one of two things – either you are in an area of the school where your wireless signal is pretty poor (how many bars does it have?  If none or one, consider moving to another room) or it may be relating to a problem that happened several months ago.  To fix this, go into your wireless settings, select the LT_OPEN network, choose “Forget this network” and then try to log in again as normal.  If that doesn’t help, try contacting the Digital Learning Team.

3) I’m trying to install software, I have admin rights, but the installation fails.  Aargh!

This happened to me when trying to install Boardmaker, and again the lovely Digital Learning Team helped me out.  Basically, on some older software, you have to follow a slightly different process than normal.  Instead of double-clicking on the setup file, right-click instead, and select “install as administrator”.  Provided you have your admin rights for the day, this should hopefully do the trick.

4) I don’t understand how to access my emails from my iPad or from the web since we switched to Office 365!

For the iPad, simply download the OWA app.  You can then log in using your payroll number followed by the second part of your email address (e.g. and your usual password.  You MUST set up a PIN code on this app so that your emails cannot be accessed by anyone other than yourself.

For accessing emails on your home computer, you need to update your bookmark.  You don’t go through EGfL any more.  Click here instead.

5) I don’t know what software is available at an authority level.

You know that there was supportive software on the pre-refresh machines, but you don’t know where the discs have gone, or what was purchased centrally and what was purchased just by your school.  These documents covering primary schools and secondary schools, produced by the Digital Learning Team, should help.  If you see the word “packaged”, this means that you can download this software to BT machines from the portal – this has to be done by an administrator, but they don’t need to request admin rights.  There are up to 4 administrators in each establishment, and they should know what I’m on about.  The exception to this is Clicker 6 – although it is packaged, you need to purchase it to use it for longer than 28 days, and in any case I would not recommend that you download it from the portal as that version is quite dated now.  If in doubt, contact me or the Digital Learning Team.  If you see the words “not packaged” then you will have had a disc for it at some point, and it needs to be found.  If the software you are thinking of is not on the list at all, then it will have been purchased by your school and not at an authority level.

I hope you’ve found these tips and tricks useful – do let me know if you have anything you’d like to add.


Teacher at the Keycomm Resource Centre in Edinburgh, Scotland. Love my wee family, my cats, my friends. Passionate about inclusive education, nice red wine and travelling.

2 thoughts on ““Argh! I hate this stupid thing!” My top five tips for avoiding ICT frustration

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